Lenovo, the world’s No. 1 PC brand, is enhancing its PC after-sales service with its new ‘Quick Response Time’ initiative. Believe it or not, it guarantees a response within 30 minutes of lodging a query or complaint.
This new initiative is aligned with Lenovo’s promise of providing highly differentiated and easily accessible service across diverse consumer preferred channels - Twitter, app, call center and its service centers. Customers can also schedule a call-back from the Toll free number or avail personalized self-service by logging on to the dedicated services website.
Lenovo’s upgraded aftersales service takes into account the changing lifestyle and needs of its customers. While it is important to provide guarantee or warranty on a product, it is equally important to deliver a holistic brand experience through ease of access and quick response.
Lenovo boasts of a wide footprint of 150 PC service centers where customers can walk-in with their devices for any complaints or check-ups. The company has an additional 177 authorized onsite centers that map 29,000 pin codes across India.
This new initiative is aligned with Lenovo’s promise of providing highly differentiated and easily accessible service across diverse consumer preferred channels - Twitter, app, call center and its service centers. Customers can also schedule a call-back from the Toll free number or avail personalized self-service by logging on to the dedicated services website.
Lenovo’s upgraded aftersales service takes into account the changing lifestyle and needs of its customers. While it is important to provide guarantee or warranty on a product, it is equally important to deliver a holistic brand experience through ease of access and quick response.
Lenovo boasts of a wide footprint of 150 PC service centers where customers can walk-in with their devices for any complaints or check-ups. The company has an additional 177 authorized onsite centers that map 29,000 pin codes across India.
No comments:
Post a Comment