Gionee Elates It’s Customer By Extending DOA Policy To 30 days

Leading global smartphone brand, Gionee, has revised its Dead on Arrival (DOA) policy. The policy, which earlier allowed customers to returnany Gionee mobile phone, which has developed a functional Defect within 7 days of the purchase has now been extended to 30 Days of purchase to benefit the end user. The new policy comes into effect from 21st February2017. 

A DOA headset must qualify the following conditions-

• Functional defect within 30 days of Activation/Proof of purchase (whichever is earlier)
• Handset box should be supported by original invoice with IMEI details
• Box, Handset and all original accessories should be available
• No sign of major scratches, damage, tampering, liquid damage or user defects• Defect must be re-produced in service center
• Customer approaches Authorized Service Centre with the defective handset along with Box and all accessories.

DOA shall not be considered under the following conditions –

•    In case the defect is not reproduced at SVC Center.
•    Any Software related issues. viii. Issues related to all kind of Accessories

Gionee currently has 460 exclusive service centers across India, which will go up to 650 by end of 2017 in order to enhance the service touch points.The Exclusive Service Center are equipped to handle complaint upto L3 level,which is another step towards setting new customer service standards and offering services for the entire product range under one single roof. The Exclusive service centers also include specialized zones for product demonstrations, customer interactions and face-to-face service for handheld devices.